FAQ
Frequently asked questions
How to order 3D printed parts from HenleyPrint3D, with answers on files and quotes, lead times, confidentiality, quality, payment and shipping.
Quotes and files
How do I place an order?
Upload a STEP or STL file in the order portal and choose the process, material and quantity for each part to get a price and lead time. An engineer reviews every order before it is made. For drawings without a CAD file, urgent jobs or export-controlled work, email order@henleyprint3d.com instead. Instant quote
What file formats do you accept?
STL, STEP and STP, up to 100 MB each. If you only have a drawing, email it to order@henleyprint3d.com.
How fast can I get parts?
Lead time depends on process, material, quantity and finishing, and is shown on your quote. The fastest turnaround is 12 hours. For an urgent job, say so in your email and we review it first.
How quickly will you reply?
Within an hour for 90% of enquiries, and within one working day at the latest. We reply 7 days a week.
Can I get a quote without a CAD file?
Yes, by email. Send a drawing, sketch or photo with the quantity and material. An engineer confirms the price and lead time.
Do you take production orders as well as prototypes?
Yes, from single prototypes to production runs. For higher volumes, email us so the process, material and inspection plan are agreed before the first build.
Do you offer rapid prototyping in the UK?
Yes. We make prototypes in FDM, SLA, SLS and PolyJet at our production site in Devon. Urgent FDM parts can turn around in as little as 12 hours, and the dispatch date is on your quote. UK delivery can be next-day.
How is HenleyPrint3D different from online platforms like Protolabs, Hubs or Craftcloud?
We make parts ourselves on machines we operate in Devon, and an engineer reviews every order before it is made, so you can talk to the person who checks your file. Online platforms route work to a network of suppliers or a larger factory; they are often a good fit for standard parts at scale. The comparison explains when each is the better fit. Read the comparison
Confidentiality and export control
Can I get an NDA signed?
Yes. Ask before you send files and we agree terms first.
Are my files kept private?
Yes. Uploads are secure and confidential: files are stored privately and used only to prepare your quote, and we handle personal data in line with GDPR. We sign an NDA on request.
How do I send ITAR or EAR controlled designs?
Email an engineer before sending anything. The quote portal is for designs you have the right to share that are not export-controlled.
Is HenleyPrint3D a good 3D printing service for aerospace and defence in the UK?
We are suited to prototypes, test hardware, tooling and UAV parts. We sign a mutual NDA on request, keep a build record for every order and inspect the features you mark on the drawing. We hold no AS9100 certification, security clearance or ITAR registration, and we are working towards ISO 9001. Defence capability
Quality
How do you ensure quality and consistency?
An engineer reviews every order before it is made. Process parameters and material lot are recorded per part, parts are inspected against the drawing and CAD, and a traceability record is compiled before dispatch.
Do you hold ISO 9001 or AS9100?
No. We are working towards ISO 9001. We hold no AS9100 certification. What we do today: an engineer reviews every order, process settings and material are recorded per build, and parts are inspected against your drawing. Records are available with your order.
What tolerances can you hold?
A typical FDM tolerance is ±0.5%. It depends on process, material and geometry, so tighter limits are confirmed against your drawing at quote.
Payment and delivery
What payment options do you accept?
Payment terms are confirmed at quote. Tell us if you need purchase orders or invoicing when you send the enquiry.
Do you ship internationally and handle customs?
Yes. We ship worldwide from the UK and prepare the customs paperwork. Shipping cost and transit time are quoted per order. Duties and import taxes are confirmed at quote.
Can I see shipping cost before I order?
Yes. For international orders the quote and lead time include shipping.
Where do you ship?
We ship from the UK to the United Kingdom, Europe, North America, the Middle East and GCC, Asia Pacific, Africa and South America. UK orders can go next-day, Europe and worldwide by express delivery, and time-critical orders by expedited air freight. Every shipment is tracked and we prepare the customs paperwork. Shipping and delivery
Which currencies can I see prices in?
The order portal shows prices in GBP, EUR, USD, AUD, CAD, CHF and SEK. Billing currency is confirmed at quote.
Company
Where are you based?
Our headquarters is in Henley-on-Thames, with a technology and research hub in London, an engineering and R&D base in Bristol, and our main production site in Devon.