Skip to content

Legal

Privacy policy

How HenleyPrint3D Ltd collects, uses and protects personal data from enquiries, quotes, orders and job applications, and your rights under UK GDPR.

Last updated: 10 November 2026. This policy sits alongside our Terms of Service.

Who we are

HenleyPrint3D Ltd ("HenleyPrint3D", "we", "us") is a company registered in England and Wales and is the controller of the personal data described in this policy.

For any question about this policy or your personal data, email info@henleyprint3d.com or write to HenleyPrint3D Ltd, Clayhidon, Cullompton, Devon EX15 3TU.

What this policy covers

This policy covers personal data collected through henleyprint3d.com, by email, and when we quote for and supply parts and services, including orders placed through our order portal at order.henleyprint3d.com.

Personal data we collect

We do not ask for special category data, such as health information. Please do not send it to us.

  • Contact form: your name, email address, company, phone number (optional), enquiry type, message and any file link you provide.
  • Email enquiries: the details you send us and our correspondence with you.
  • Quotes and orders: contact, billing and delivery details, order history, and the design files and drawings you send. Design files are business information, but they can contain names or other personal details in title blocks or file metadata.
  • Job applications: your CV, covering note and any portfolio link you send.
  • Website technical data: our hosting provider keeps standard server logs (IP address, browser type, pages requested and time of request) to keep the site secure and running.

How we use your data and our lawful basis

We do not sell your personal data, use it for marketing without your agreement, or use it for automated decision-making or profiling.

  • Replying to your enquiry and preparing a quote: legitimate interests, or steps taken at your request before entering into a contract.
  • Manufacturing, delivering and invoicing your order: performance of a contract.
  • Keeping accounting and tax records: legal obligation.
  • Considering a job application: legitimate interests, and steps taken at your request before entering into a contract.
  • Keeping the website secure and preventing spam: legitimate interests.

Who we share it with

We share personal data only where it is needed for the purposes above. The organisations below act on our instructions and must keep your data secure.

  • Website hosting: Vercel Inc.
  • Contact form delivery: FormSubmit (formsubmit.co), which forwards your message to our inbox.
  • Our email, office, accounting and order portal service providers.
  • Couriers and freight forwarders: name, delivery address and phone number, for delivery and customs.
  • Subcontractors, only where they carry out part of your order (for example a finishing process), under a confidentiality obligation.
  • Professional advisers and authorities, where the law requires it.

International transfers

Some of our service providers, including our website host, store data outside the UK, for example in the United States. Where they do, we rely on UK adequacy regulations or the UK International Data Transfer Agreement or Addendum to protect your data.

How long we keep it

  • Customer and order records: 6 years after the end of the financial year in which the order was completed, to meet tax and accounting requirements.
  • Enquiries that do not lead to an order, design files and job applications: only as long as we need them for the purpose they were sent, after which we delete them. You can ask us to delete them sooner.
  • Server logs: for the hosting provider's standard retention period.

Cookies

This website does not use analytics, advertising or tracking cookies, so there is no cookie banner. If that changes, we will update this policy and ask for your consent first.

Your rights

To use any of these rights, email info@henleyprint3d.com. We reply within one month, and there is normally no charge.

  • Ask for a copy of your personal data.
  • Ask us to correct data that is wrong or incomplete.
  • Ask us to delete your data.
  • Ask us to restrict or object to how we use your data.
  • Ask us to transfer data you gave us to another organisation, where we process it under a contract.

Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy. The date at the top shows when it last changed.